Frequently Asked Questions

Can I order if I dont have an account?

Yes. We are happy to take orders from customers on a pro-forma basis. We will respond to your order with a pro-forma invoice and we will process the order upon receipt of your payment. Payment can be made either by BACS transfer or by cheque. We are not able to offer a credit card payment facility.

Can you help me if I need advice or assistance?

Yes. We have a highly experienced and competent sales team both in our offices and on the road. We would be happy to arrange a visit by one of our technical sales staff upon request.

How can I ensure I get the best possible product for my application?

When placing an enquiry with our sales team it is important to give them as much information about your requirement as you can. This will ensure that we offer the most suitable product for your application.

Please try to tell us:

Type of application
Colour
Insulation Type
Dielectric Requirements
Temperature Requirements
Environmental Considerations
Quantity Required
Packing Requirements

How do I open a Credit Account?

Please go to the New Accounts section of the site and complete the Account Application Form. We will advise you when your account has been opened and you are able to place orders with us.

How do I place an order?

You can place an order in one of the following ways:

- By fax
- By e-mail
- By post

Please see the contact us section for details.

If I cannot find the item I require in your range can you still help me?

Yes. The electrical and mechanical industries are so varied that there are often occasions when a customer has a requirement outside of our standard range of products.

Croylek has 40 years of experience in the market place and as such we are usually able to supply our customers with whatever items they require. No matter how unusual the request may seem!! Just ask.

What do you charge for delivery?

a. Deliveries over £350.00 are carriage paid to UK mainland destinations. This excludes deliveries to Ireland and northern parts of Scotland where prices are quoted on an individual order basis.

b. Deliveries below £350.00 are subject to a carriage charge of £12.00 up to 25kg. This will increase thereafter depending on weight. Exceptions to this will be heavier items such as sheet materials and palletised items. These will be confirmed to you at the point of order.

What is the latest time I can order for a next day delivery?

Our sales office can usually accept orders any time up to 3pm for delivery next day.

What is your minimum order quantity?

For stock items our MOQ will be the standard pack or reel size for that item. MOQ’s will vary on specially manufactured items and we will advise you of these at the quotation stage.

What is your minimum order value?

Our minimum order value is £25.00 per order.

What is your standard lead time?

a. All stock items are delivered on a next day service up to close of business, with the exception of Ireland and northern parts of Scotland, which are 2-3 days.

b. Lead times on specially manufactured items will vary. Please ask one of our sales advisors for details.

What type of products can you supply?

Croylek is the market leader in the supply of insulation, thermal and mechanical protection products to the electrical and mechanical industries. We have been established since 1964 and are experts in our field.

Where do you deliver to?

Croylek has an international customer base. We deliver to the four corners of the globe and have an experienced export department.

If I want to order goods from outside the UK how do I do that?

Croylek has many years of experience in exporting our products from the UK to customers all over the world. However, we also have branch locations in Hong Kong & the United Arab Emirates and can offer local logistics solutions to customers in these Eastern regions. Please see the contact us page for details of our overseas branches.