Frequently Asked Questions

如果没有注册帐户，我可以订购吗？

是的。我们非常乐意接受客户的非正式订单。我们会根据您的订单开具估价发票，并且收到您的付款后，会立即处理您的订单。款项可通过跨行转帐交易或支票来支付。我们不接受信用卡支付选项。

如果我需要咨询或协助，您能帮我吗？

是的。我们拥有一支经验丰富、称职的销售团队。一经请求，我们非常乐意安排我们的技术销售人员进行相应的工作访问。

我如何确保我的应用采用的是最好的产品？

当向我们的销售团队进行咨询时，针对您的具体应用提供尽可能多的信息，这一点非常重要。这将确保我们为您的应用提供最合适的产品。

请告诉我们：

应用类型
颜色
绝缘类型
介质要求
温度要求
有关环境方面的考虑
数量要求
包装要求

How do I open a Credit Account?

Please go to the New Accounts section of the site and complete the Account Application Form. We will advise you when your account has been opened and you are able to place orders with us.

How do I place an order?

You can place an order in one of the following ways:

By fax
By e-mail
By post

Please see the contact us section for details.

If I cannot find the item I require in your range, can you still help me?

Yes. The electrical and mechanical industries are so varied that there are often occasions when a customer has a requirement outside of our standard range of products.

Croylek has 40 years of experience in the market place and as such we are usually able to supply our customers with whatever items they require. No matter how unusual the request may seem.

What do you charge for delivery?

a. Deliveries over £350.00 are carriage paid to UK mainland destinations. This excludes deliveries to Ireland and northern parts of Scotland where prices are quoted on an individual order basis.

b. Deliveries below £350.00 are subject to a carriage charge of £12.00 up to 25kg. This will increase thereafter depending on weight. Exceptions to this will be heavier items such as sheet materials and palletised items. These will be confirmed to you at the point of order.

What is the latest time I can order for a next day delivery?

Our Sales office can usually accept orders any time up to 3pm for next day delivery.

What is your minimum order quantity?

For stock items our MOQ will be the standard pack or reel size for that item. MOQ’s will vary on specially manufactured items and we will advise you of these at the quotation stage.

What is your minimum order value?

Our minimum order value is £25.00 per order.

What is your standard lead time?

a. All stock items are delivered on a next day service up to close of business, with the exception of Ireland and northern parts of Scotland, which are 2-3 days.

b. Lead times on specially manufactured items will vary. Please ask one of our Sales advisors for details.

What type of products can you supply?

Croylek is the market leader in the supply of insulation, thermal and mechanical protection products to the electrical and mechanical industries. We have been established since 1964 and are experts in our field.

Where do you deliver to?

Croylek has an international customer base. We deliver to the four corners of the globe and have an experienced export department.

If I want to order goods from outside the UK, how do I do that?

Croylek has many years of experience in exporting our products from the UK to customers all over the world. However, we also have branch locations in Hong Kong & the United Arab Emirates, therefore we can offer local logistics solutions to customers in these Eastern regions. Please see the contact us page for details of our overseas branches.